Connect Help Centre

If you think you’re missing updates from the app, it could be because notifications were turned off when you first installed it. To make sure you never miss important shift updates or messages, please check that notifications are turned on in your device settings. How to turn on notifications:

• Open your device’s Settings.
• Scroll down and select HCRG Staffing Connect.
• Tap Notifications.
• Make sure Allow Notifications is switched on.

This will ensure you receive all shift updates and communications in real time.

To update your details on the app, navigate to Profile. From here, you can update:

• Personal Information (Name, Home Address, Email Address, and National Insurance number)
• Payroll details (PAYE or Umbrella Company)

Updating your availability is quick and simple:

• Open the app and go to My Schedule.
• Select the date range you’re available to work.
• Choose your preferred shift type, ward, and location.

Then choose one of the following options:

• Notify Me – you’ll get alerts when suitable shifts become available.
• Auto-book – the preferred option, which automatically books you into matching shifts as soon as they’re available.

Using Auto-book function ensures you secure shifts faster and with less effort.

With many agency shifts being filled quickly by other providers, we created the Auto-book feature to help our nurses secure shifts the moment they become available. By using Auto-book, you’ll have a better chance of getting the shifts you want, without needing to check the app constantly. This not only saves you time but also helps you maintain a consistent working pattern and steady income. Once your availability and preferences are set, the system automatically books you into suitable shifts that match your schedule, meaning your more guaranteed to be given shifts so you never miss out on an opportunity.

The Auto-book option automatically places you into suitable shifts as soon as they become available, giving you a higher chance of securing work quickly and conveniently. The Notify Me option, simply alerts you when a suitable shift becomes available - you’ll then need to book the shift manually. However, please be aware that these shifts can be taken by others before you get the chance to book, so the Auto-book option is generally the better option if you want to secure more guaranteed shifts and have a more consistent income. Equally, both options help you stay informed about new opportunities, but the Auto-book option ensures you don’t miss out on available shifts that match your preferences.

Auto-book is an enhanced feature in the app that automatically matches you with shifts based on your availability and preferences. Once you’ve added your available dates, preferred shift types, wards, and locations, the system will automatically secure shifts for you, saving you time and effort. Please note that the Auto-book function does not book you into a shift with less than 4 hours’ notice. This ensures you have enough time to prepare before starting a shift. It’s always important to check the app regularly once you’ve added your availability, as you might have been booked onto a shift automatically without seeing an alert via app notification or email. If you’re unable to work a shift you’ve been placed into, please notify your consultant as soon as possible to avoid being marked as a DNA (Did Not Attend). To get started, go to My Schedule in the app and select Start adding availability to set up your Auto-book preferences.